Introduction
At Alta Moderna, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or engage with us in any other manner. We adhere to all applicable data protection laws, including the EU General Data Protection Regulation (GDPR), ensuring your rights and data are protected.
1. Information We Collect
We collect the following types of personal data:
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Personal Identification Information: Name, email address, phone number, etc.
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Financial Information: For clients who apply for mortgages or real estate services, such as income and property-related details.
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Technical Information: IP address, browser type, device information, and usage data to improve our website and services.
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Communication Data: Information you provide when you inquire about properties, sign up for newsletters, or contact us through forms or email.
2. How We Use Your Data
We use the data we collect for the following purposes:
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To provide you with information about our real estate services, including properties, viewing appointments, and mortgage options.
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To process inquiries, schedule property viewings, and manage real estate services.
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To send you newsletters, promotional offers, and updates about new properties and real estate trends in Costa del Sol.
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To conduct market research and improve the quality of our services.
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To fulfill legal and contractual obligations, such as providing you with agreements, invoices, and related information.
3. Legal Basis for Data Processing
We process your data based on the following legal grounds:
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Consent: When you subscribe to newsletters, provide your information for specific requests, or engage with us for real estate services.
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Contractual Necessity: To perform a contract with you, such as providing property services, real estate consultations, and mortgages.
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Legal Obligations: Compliance with legal or regulatory requirements, including taxation and financial reporting.
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Legitimate Interests: For marketing, improving our website, and business operations. This includes personalized property suggestions and communications about real estate services.
4. Data Sharing and Third-Party Providers
We may share your personal data with trusted third-party providers to assist in the performance of services we offer. This includes:
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Real Estate Partners: For example, property developers, banks, or mortgage providers.
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Service Providers: Including marketing platforms, email communication services, and website analytics providers.
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Legal and Regulatory Compliance: If required by law or necessary for legal proceedings.
These third parties are contractually bound to comply with data protection laws and handle your data with the utmost care. We ensure that any sharing of personal data is conducted securely and in line with GDPR principles.
5. Your Rights Under GDPR
As a resident of the EU, you have the following rights under GDPR:
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Right of Access: You can request access to the personal data we hold about you.
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Right to Rectification: You have the right to request corrections or updates to any inaccurate or incomplete data.
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Right to Erasure: You may request that we delete your personal data, subject to legal exceptions.
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Right to Restrict Processing: You can request that we limit how we process your data.
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Right to Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format.
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Right to Object: You can object to the processing of your personal data based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at [email protected]
6. Data Security
We implement appropriate technical and organizational measures to ensure the security of your personal data. These measures include encryption, secure servers, and regular security audits. While we strive to protect your data, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
7. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete it. For instance, when you no longer engage with our services or request that we delete your data.
8. International Transfers
Your personal data may be transferred outside the European Economic Area (EEA) to third-party service providers for processing purposes. In such cases, we ensure that appropriate safeguards are in place, such as using the standard contractual clauses approved by the European Commission to protect your data.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website, remember your preferences, analyze site traffic, and provide personalized content. These technologies may track your browsing behavior on our site and elsewhere.
10. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Alta Moderna
Email: [email protected]
Phone: +34-696-639-774